FAQs

What products do you sell?

Giovani specializes in a range of home goods products designed to improve everyday comfort and functionality in your home.

Where do you ship?

We currently ship within the United Kingdom.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders within the UK.

How long does delivery take?

Orders are typically processed within 1–2 business days.
Delivery usually takes 3–7 business days after dispatch.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to follow your package until delivery.

If you have not received tracking information, please contact our support team.

Can I return a product?

Yes. We accept returns within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused

• Be in its original packaging

• Be in the same condition as received

Please contact our support team before sending any item back.

When will I receive my refund?

Once we receive and inspect the returned item, approved refunds will be processed within 7 business days to the original payment method.

What should I do if my item arrives damaged?

If your order arrives damaged or defective, please contact us within 48 hours of delivery and provide photos of the item and packaging. Our team will resolve the issue as quickly as possible.

Can I cancel my order?

Orders can be cancelled before they are dispatched.
If the order has already been shipped, you will need to follow our return procedure.

How can I contact customer support?

You can contact us using the details below:

Email: support@giovani.com
Phone: +44 7565 154906

Address:
Giovani
128 City Road
London
United Kingdom
EC1V 2NX