Refund policy

At Giovani, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.

  • The item must be returned in its original packaging.

  • You must provide proof of purchase (order confirmation or receipt).

Items returned without prior contact may not be accepted.

Non-Returnable Items

Certain types of goods may not be eligible for return, including:

  • Items that have been used, damaged, or altered after delivery

  • Items returned without original packaging

  • Clearance or final sale items (if applicable)

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If your return is approved, the refund will be issued to your original payment method within 5–7 business days, depending on your payment provider.

Please note that processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with photos of the item and packaging. We will work quickly to resolve the issue by offering a replacement or refund.

Return Shipping

Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Shipping fees paid at the time of purchase are non-refundable unless the return is due to our error.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Giovani
128 City Road
London, United Kingdom
EC1V 2NX

Email: support@giovani.com
Phone: +44 7565 154906