Shipping policy

At Giovani, we aim to provide a reliable and efficient delivery service to ensure your orders arrive safely and on time.

Shipping Coverage

We currently ship within the United Kingdom.

Shipping Costs

We offer Free Standard Shipping on all orders within the UK.
There are no additional delivery charges for standard shipping.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume, processing times may be slightly longer.

Delivery Time

Once your order has been dispatched, delivery usually takes 3–7 business days depending on your location within the United Kingdom.

Please note that delivery times are estimates and may vary due to factors outside our control, such as courier delays or weather conditions.

Order Tracking

After your order has been shipped, you will receive a tracking number via email which allows you to monitor the progress of your delivery.

If you do not receive tracking information within a few days after placing your order, please contact our support team.

Incorrect Address

Please ensure that your shipping address is accurate before completing your order.

Giovani cannot be held responsible for delays or lost packages resulting from incorrect or incomplete addresses provided at checkout.

Lost or Delayed Packages

If your order has not arrived within the expected delivery timeframe, please contact our support team and we will investigate the issue with the shipping carrier.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Giovani
128 City Road
London
United Kingdom
EC1V 2NX

Phone: +44 7565 154906
Email: support@giovani.com